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Privacy Policy

Last updated: July 20, 2026

Hola Dentistry respects your privacy and is committed to protecting the personal information and personal health information entrusted to us. This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit holadentistry.ca, contact us, or submit an appointment request through our website.

This policy applies primarily to information collected through this website. Information that becomes part of a patient’s dental or clinical record may also be governed by separate clinic procedures, professional requirements, and applicable Ontario privacy legislation.

1. Who We Are

Hola Dentistry is a dental clinic located at:

152 Holland Street East, Unit 3
Bradford, Ontario L3Z 2B7
Canada

Phone: (905) 551-0055
Email: holadentistry@gmail.com

2. Information We Collect

Depending on how you use the website, we may collect the following categories of information:

  • Contact information, such as your name, email address, and telephone number.
  • Appointment-request information, such as your preferred date or time, requested dental service, whether you are a current patient, and any message you choose to provide.
  • Communications you send to the clinic by form, email, or telephone.
  • Technical information, such as browser type, device type, approximate location derived from an IP address, referring page, pages viewed, and website interaction data.
  • Security and diagnostic information needed to operate, protect, and troubleshoot the website.

Please provide only the information reasonably necessary for us to respond to your request. Avoid including highly sensitive medical, financial, insurance, or identification information in a general website message unless the clinic has specifically asked you to provide it through an appropriate secure method.

3. Appointment and Contact Forms

Information submitted through an appointment or contact form is used to review your request, contact you, provide requested information, and help coordinate an appointment. Submitting a form does not guarantee an appointment. An appointment is confirmed only after the clinic communicates with you directly.

Form information may be transmitted through and temporarily or permanently stored in the website, hosting, form-processing, email, backup, or administrative systems used by Hola Dentistry and its authorized service providers.

Website forms and email are not intended for emergencies. For urgent dental concerns, please call the clinic directly. In an emergency, contact the appropriate emergency service.

4. Personal Health Information

Information you provide may qualify as personal health information when it identifies you and relates to your physical or oral health, dental history, treatment, eligibility for care, or payment for health care.

Where information is considered personal health information, Hola Dentistry will collect, use, disclose, retain, and protect it in accordance with applicable professional obligations and Ontario privacy legislation, including the Personal Health Information Protection Act, 2004, where applicable.

Personal health information will be used only for appropriate purposes such as responding to your inquiry, arranging care, providing dental services, maintaining records, processing authorized payments or insurance matters, meeting professional obligations, and complying with legal requirements.

5. How We Use Information

We may use information collected through the website to:

  • Respond to questions and appointment requests.
  • Contact current or prospective patients.
  • Provide information about dental services.
  • Operate, maintain, secure, and improve the website.
  • Understand general website traffic and visitor interactions.
  • Detect technical problems, misuse, spam, or security threats.
  • Maintain records and comply with legal, regulatory, insurance, and professional obligations.

We do not sell or rent personal information or personal health information.

6. Cookies and Similar Technologies

The website uses cookies and similar technologies for website functionality, security, administration, and analytics.

Google Analytics 4 may use first-party cookies, including cookies such as _ga, to distinguish browsers and sessions and to help generate aggregated website-usage reports.

You can control, block, or delete cookies through your browser settings. Blocking or deleting cookies may affect analytics accuracy and may affect certain website functions. Browser settings and privacy controls vary by browser and device.

7. Google Analytics 4

We use Google Analytics 4 to understand general website usage and improve the website. Google Analytics may process information such as page views, device and browser information, approximate geographic information, referral information, session activity, and selected website interactions.

Our analytics configuration may measure events such as:

  • Page views.
  • Clicks on telephone links.
  • Clicks on the clinic email link.
  • Clicks leading to the appointment-request page.
  • Clicks requesting directions through Google Maps.

We do not intentionally send patient names, email addresses, telephone numbers, appointment messages, treatment details, medical information, or other directly identifying information to Google Analytics.

Google Analytics may use first-party cookies, including cookies such as _ga, to distinguish browsers and sessions and generate aggregated usage reports.

You may limit or delete analytics cookies through your browser settings. You may also use the Google Analytics opt-out browser add-on to prevent Google Analytics from receiving information about your website activity.

For more information about how Google uses information from websites that use Google services, visit How Google uses information from sites or apps that use its services.

You can also review the Google Privacy Policy and information about Google’s use of cookies.

8. Google Tag Manager

We use Google Tag Manager to manage and deploy website measurement tags. Google Tag Manager helps control when configured tags are loaded. The information collected depends on the individual services configured through it, including Google Analytics 4.

9. Service Providers

We may use authorized service providers to help operate the website and support clinic communications. These may include:

  • Website hosting and backup providers.
  • WordPress, theme, plugin, and website-maintenance providers.
  • Form-processing and email-service providers.
  • Analytics and tag-management providers, including Google.
  • Security, technical-support, legal, accounting, insurance, and professional advisers.

Service providers are given access only to information reasonably necessary to perform their authorized functions and are expected to handle that information appropriately.

10. Disclosure of Information

We may disclose information:

  • With your consent or at your direction.
  • To authorized employees, agents, dentists, and service providers who require it for legitimate purposes.
  • When required or permitted by applicable law, a court order, a regulator, or a professional obligation.
  • To protect patients, visitors, staff, the clinic, or others from fraud, misuse, security threats, or serious harm.
  • In connection with an authorized insurance, payment, referral, or health-care process.

11. Processing Outside Canada

Some service providers may store or process information outside Ontario or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful-access requirements of that jurisdiction.

12. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, regulatory, insurance, security, and professional record-keeping obligations.

Retention periods may differ depending on the type of information. Information that becomes part of a patient or clinical record may be retained for a different period than general website analytics or administrative correspondence.

13. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.

No website, email service, or internet transmission can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through unsecured communications.

14. Access, Correction, and Withdrawal of Consent

Subject to applicable legal and professional limitations, you may request access to personal information or personal health information held about you, ask that inaccurate or incomplete information be corrected, or withdraw consent for certain future uses or disclosures.

Withdrawal of consent does not apply retroactively and may not affect information that the clinic is required or permitted to retain, use, or disclose by law or professional obligation. Withdrawing consent may also limit the clinic’s ability to provide certain services.

15. External Websites and Services

The website may link to external services such as Google Maps, social-media platforms, review platforms, or third-party websites. Those services operate under their own privacy policies and terms. Hola Dentistry is not responsible for the privacy practices of external websites.

16. Minors and Substitute Decision-Makers

Where information relates to a minor or an individual who is unable to provide valid consent, consent and privacy requests may need to be handled through a parent, guardian, or other legally authorized substitute decision-maker, in accordance with applicable law and the individual’s capacity.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies, legal obligations, or privacy practices change. The revised version will be posted on this page with an updated revision date.

18. Contact Us About Privacy

Questions, concerns, access requests, correction requests, or privacy complaints may be directed to:

Privacy Contact – Hola Dentistry
152 Holland Street East, Unit 3
Bradford, Ontario L3Z 2B7
Phone: (905) 551-0055
Email: holadentistry@gmail.com

You may also have the right to contact the Information and Privacy Commissioner of Ontario regarding a health-privacy concern.